Ecolab values all Customers and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Customer concerns and manages costs, security of return supply chain, and compliance with applicable laws.
This policy applies to all Customers by region and/or country and effective dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this policy without prior notice.
For purposes of this policy, a Customer is defined as any party where Ecolab ships product or equipment. This does not include where Ecolab Distributor partners ship to their direct customers. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.
Customers may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this policy.
Region scope includes the U.A.E., Turkey, Egypt, Pakistan, Morocco, Algeria, Israel, South Africa, Kenya, Tanzania, Uganda and Dubai.
Region scope includes Thailand, Singapore, Malaysia, Vietnam, Philippines, Indonesia, India, Japan, Korea, New Zealand and Australia.
Region scope includes Brazil, Mexico, Argentina, Peru, Colombia, Ecuador, Puerto Rico, Bahamas,
Barbados, Saint Lucia, Trinidad and Tobago, Antigua, Costa Rica, El Salvador,
Guatemala, Honduras, Jamaica, Nicaragua, Panama and Venezuela.
Region scope includes the United Kingdom and Ireland effective April 1, 2018. Effective June 1, 2018, region scope also includes Nordics (Denmark, Norway, Sweden, Finland), France, Holland, Belgium, Spain, Portugal, Italy, Germany and Switzerland
Region scope includes China, Macau, Taiwan and Hong Kong.