The COVID-19 pandemic is creating new challenges for industrial and manufacturing businesses, many of which are considered essential to society. Manufacturers, power plants, mineral processors, paper mills, refineries and others face increased pressure to continue operations and, in some cases, increase production to meet unprecedented demand. Others are looking for support as they slow production or shut down temporarily. In many cases, our customers are taking extra precautions, such as restricted site access, to keep employees safe.
Nalco Water recognizes the careful balance required to maintain productivity and minimize the risk of COVID-19 exposure. We can create solutions to best address your industrial environments and operational needs. From detailed service plans and procedures to digital technology that enables remote monitoring, we tailor solutions to help ensure business continuity in these unusual circumstances. In addition, as an Ecolab company, we can connect you with critical cleaning and sanitizing products to keep your industrial environment safe.
For more information about how Ecolab enables us to keep our customers and employees safe, check out the link here.
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As customer site restrictions become part of daily reality due to COVID-19, Nalco Water is using state-of-the-art augmented reality to connect our experts with heavy industrial customers to provide the latest in remote servicing.
RealWear is a head-mounted augmented reality device that lets a Nalco Water associate or a customer share visual content in real-time, exactly as they are seeing it. By providing eyes on the actual scenario as it’s happening in the field, RealWear allows Nalco Water to trouble-shooting issues and guide equipment installations while observing proper social distancing and other safety protocols.“Tools like RealWear have helped us be more agile in the face of COVID-19,” said Lorena O’Neill, Marketing director, Heavy industries. “If our representatives can’t physically be at a plant, the customer can wear the headset and our experts can still provide the highest levels of technical expertise.”
Due to the current COVID-19 pandemic, our ways of working and interacting with customers has adjusted to become more agile, and we are looking for interactive approaches through digital and remote solutions. Aware of the current scenario, the Board & Packaging team in Brazil ran two technical training sessions through a webinar as a proactive way to interact with one of their main customers in the market. The main objectives of the training sessions were to transmit general knowledge of microbiology, contaminant control, boil-out, retention and drying for the board and package manufacturing process. The technical training sessions gave the Paper team an opportunity to share critical expertise to support the customer. This was especially important now, as Board & Packaging products are facing increased demand based on shipping needs in the current environment. If you are a paper customer that needs to explore virtual training webinars as an option, contact your local sales rep to discuss.
In light of the COVID-19 pandemic and most of our operational force working remotely, the Nalco Water service team employed our unique Refined Knowledge platform to effectively identify and mitigate the consequences of a chlorine gas outage, that impacted the reliability and safety of three main hydrocarbon cooling water systems at a Texas petrochemical plant. The Refined Knowledge technology enabled the team to monitor free chlorine levels, yellow metal corrosion rate impact and cycles controlling during a four day outage; providing key insights that allowed the manual batch feed of bleach.
Using our advanced dashboard that provides critical insights, the customer engineers and SME collaborated with Nalco Water technical and site team to analyze and compare data from all three cooling towers, allowing our team to quickly develop and implement a corrective action plan to optimize the bleach dosages. As a result, during this outage all units have continued to operate as normal with minimal impact, and avoided a potential unplanned shutdown of the plant, as well as keeping everyone safe from COVID-19 exposure by working remotely. Furthermore, we’ve successfully coupled online data with additional wet chemistry tests to continuously operate cooling water systems safely and efficiently.